A child passenger (CHD) is a passenger who is at least 02 years old but under 12 years old. The passenger's age is determined on the date of commencement of each flight segment

The standards regarding accompanying persons and the Unaccompanied Minor Service below apply according to the passenger's specific age group.

1. Accompanying person standards by the child's age

1.1 Children aged from 02 years to under 07 years

Each child from 02 years old to under 07 years old must be accompanied by:

• The child's father, mother, or legal guardian; or
• An adult aged 18 years or older, who is not concurrently accompanying or responsible for caring for an infant under 02 years old (INF), and who has been authorized by the child's father, mother, or legal guardian to be responsible for caring for the child.

1.2 Children aged from 07 years to under 14 years

• Each child over 07 years old and under 14 years old, who is in normal health, must be accompanied by a passenger aged 15 years or older.
• The maximum number of children that each passenger may accompany is subject to the standards in Section 2 below.

1.3. Passengers aged from 14 years to under 18 years

Passengers aged from 14 years to under 18 years, who are in normal health and capable of travelling independently, may travel alone. Passengers may register for the Unaccompanied Minor Service upon request and subject to Vietravel Airlines' applicable conditions.

2. Limits on the number of children by accompanying person

2.1 Accompanying persons aged from 15 years to under 18 years

Passengers aged from 15 years to under 18 years, who are in normal health, may accompany up to 02 children aged from 07 years to under 14 years.

2.2 Accompanying persons aged 18 years or older

Passengers aged 18 years or older, who are in normal health and do not fall within any special passenger category, and who are not concurrently responsible for caring for an infant under 02 years old (INF), may accompany children in one of the following cases:

• Up to 02 children aged from 02 years to under 07 years.
• 01 child aged from 02 years to under 07 years and up to 04 children aged from 07 years to under 14 years.
• Up to 12 children aged from 07 years to under 14 years.
• When concurrently responsible for caring for 01 infant under 02 years old (INF), the passenger may additionally accompany up to 01 child aged from 07 years to under 14 years.

Note: When the number of children accompanying one adult exceeds the above standards, please contact a Vietravel Airlines ticket office or agent for advice on arranging an additional eligible accompanying person or registering for the Unaccompanied Minor Service (UMNR), if the child falls within the applicable age range and meets the applicable conditions, or on arranging an additional adult accompanying person as required.

3. Unaccompanied Minor Service

Vietravel Airlines provides the paid Unaccompanied Minor (UMNR) Service and Cabin Crew Escort Service for passengers who are in normal health and capable of travelling independently, subject to the following conditions:

3.1 Notes on service provision conditions

• Children aged from 02 years to under 04 years who are not accompanied by an adult will not be accepted for carriage.
• Children aged from 04 years to under 14 years, who are in normal health, must register for the Unaccompanied Minor Service in accordance with Vietravel Airlines' regulations if travelling alone.
• Child passengers using the service must be in normal health and capable of travelling independently.
• Each cabin crew member may escort no more than 02 passengers.
• The father, mother, or legal guardian of an unaccompanied child must remain at the airport until the flight departs.
• Provision of the Cabin Crew Escort Service for children aged from 04 years to under 06 years is subject to Vietravel Airlines' ability to arrange personnel at the time the request is received and will only be provided upon the Airline's confirmation. Children in this age group will only be accepted for travel alone after both the Unaccompanied Minor Service and the Cabin Crew Escort Service have been fully registered and Vietravel Airlines has confirmed service provision. If the Airline is unable to arrange an accompanying cabin crew member, the service request will not be confirmed and the child will not be accepted for carriage as an unaccompanied child

Registration deadline: Customers wishing to use the service must register with us at least 24 hours before departure through the Customer Care Hotline at 19006686 or at our official ticket offices nationwide.

3.2 Service registration procedures

The service must be registered at least 24 hours before the flight's scheduled departure time.

The child's father, mother, or legal guardian may directly contact a ticket office, agent, or the Customer Care Hotline at 1900 6686 to register for the Unaccompanied Minor Service.

Information to be declared by the child's father, mother, or legal guardian when registering the service includes: the child's full name, age, and gender; itinerary and flight date; the full names and contact details of the father, mother, or legal guardian, the person bringing the child to the departure airport, and the person meeting the child at the arrival airport; and other information as required.

The father, mother, or legal guardian must review and prepare all documents required by Vietravel Airlines and by the countries and airports involved in the itinerary.

3.3. Procedures at the departure airport

The person bringing the child to the airport must carry valid identity documents matching the information declared when registering the service.

The father, mother, or legal guardian must prepare all required records and documents for the child for presentation at check-in. The child must be present at the airport at least 02 hours before departure for domestic flights and 03 hours before departure for international flights.

The person bringing the child to the airport must complete all pre-flight procedures for the child and may leave the airport only after the flight has departed.

3.4. Procedures at the arrival airport

• The person meeting the child must be present at the arrival airport at least 30 minutes before the flight's scheduled landing time.
• Vietravel Airlines will contact the person meeting the child after the flight lands and will hand over the child only when that person presents all valid identity documents matching the information declared when registering the service