Child passengers is a person who has reached his/her second birthday but not beyond his/her 12th birthday on the date of commencement of his/her flight.
Each child within the age from 2 to 7 inclusive shall be accompanied by an adult (parents or guardian) with normal health condition or by an adult over eighteen years of age who is not already in charge of an infant under 2 years of age and who has been delegated to take responsibility.
Any child between the age from upper 7 to 14 years should be assisted by an adult seated near him/her.
One adult (from 18 years old and more) may assist a group of no more than twelve (12) children provided this adult is not already in charge of an infant less than 2 years of age
Notice:
Children from 02 years old to 06 years old unaccompanied by an adult will not be accepted for transportation.
Children from 07 years old to under 14 years old with normal health conditions must be accompanied by an adult passenger from 15 years old.
Vietravel Airlines provides Unaccompanied Minor Service and AccompanyingService by Cabin Crew for passengers listed in the table below, applicable to passengers with normal health, capable of independent travel
UNACCOMPANIED MINORS SERVICES
Child passengers, who are not accompanied by his/her parents/guardians or relative aged 18 years or more on the same flight is considered an unaccompanied minor and the unaccompanied service charge will be applied.
UMNR age | Fee implementation | |
Unaccompanied minor service | Escorted Service by Cabin crew | |
From 4 - 6 years old | Be aplicable | Non applicable |
From 7 to under fourteen (14) years old | Be aplicable | Be aplicable |
From 14 - 18 years old | Be requested | Non applicable |
Notice:
- Children passengers using unaccompanied minor services must be in normal health conditions and capable of traveling independently.
- Exit row seats are not allocated for unaccompanied minors.
- The parents/guardians of the unaccompanied minor must wait at the airport until the flight is departed.
If you have any needs for these service, please register with us at least 24 hours before departure time at our Customer Care Center (19006686) or our official ticket offices nationwide.
1. Service registration procedure
To register for Unaccompanied Minor service, you need to pre-register with us 24 hours before the scheduled flight departure time.
Parents/legal guardians of the child can directly contact our Ticket offices/Agents/Customer Care Center (19006668) or send email to Vietravel Airlines.
The information that the child's parents/guardian need to declare when registering for the service include: Child's name, age, gender, itinerary, flight date; Full name, contact, address of parents/guardian and the person picking the child up at the arrival airport, and other information.
The parents/guardian should carefully study and prepare all documents required by Airlines, Countries and Arrival airports.
2. Procedures at departure airport
The person taking the child to the airport must get identification documents ready and in accordance with the registed ìnformation at Vietravel Airlines’ Ticket offices and Agents.
Parents/legal guardians of the child must get the child’s documents ready to present for check-in procedure. Please take the child to the airport before the departure time at least 02 hours for Domestic flights and at least 03 hours for International flights.
The person taking the child to the airport must complete all pre-flight procedures for that child and may only leave when the plane takes off.
3. Procedures at arrival airport
The person picking up the child must be at the arrival airport at least 30 minutes before the estimated arrival time.
When the plane lands, our staff will contact the pick-up person.
We do not handover the child to the pick-up person unless she/he presents all valid identification documents that match with the registered information
