1. Applicable
- Booking date: From December 20th, 2025, until further notice.
- Travel date: Applicable for flights departing from December 20th, 2025 onward.
2. Service Description
The Hold My Fare service allows passengers to secure the fare available at the time of booking for 24 hours with a small service fee. The service is available exclusively on the official Vietravel Airlines website.
3. Conditions of Application
- Applicable for new bookings only.
- For domestic flights: booking must be made at least 3 days (≥ 72 hours) prior to departure.
- For international flights: booking must be made at least 4 days (≥ 96 hours) prior to departure.
- Applicable exclusively through the website of Vietravel Airlines.
4. Hold time & Payment deadline
Passengers have 24 hours from the time the holding fee is paid to complete the full ticket payment. After this period, the held fare will be automatically released.
The holding fee is non-refundable under all situation.
5. Service Fees
The Hold My Fare fee is applied per booking code and varies depending on the fare class.
Please refer to the detailed fee structure under the “Taxes, fees, charges and surcharges” section on the official Vietravel Airlines website.
6. Payment
The holding fee must be paid immediately upon selecting the service. The “Pay Later” option is not applicable.
To finalize the booking, passengers must access the Manage Booking section and complete the remaining payment before the holding period expires.
7. Refund & Cancellation Policy
The Hold My Fare service fee is non-refundable in all cases, including when the flight is canceled by the airline.
All changes and cancellations follow the fare conditions of the purchased ticket.
8. Additional Notes
- The service guarantees fare protection only; it does not guarantee seat reservation if the passenger does not make the final payment within the allowed time.
- Service fees and conditions may vary according to Vietravel Airlines’ policy. Updates will be published on the official website.
