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VIETRAVEL AIRLINES

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THAILAND1. SKY PACIFIC AIR SERVICES CO.LTD (GSA CARGO)Address: Bangna, Bangna, Bangkok 10260 ThailandEmail: <a href="mailto:info@skypac.co.th">info@skypac.co.th</a>Land Line: (+66) 02-338-74882. GSA: VIT AIR (THAILAND) CO., LTD&nbsp;Address: 1429, Lad Prao 94 (Panjamitr) Alley, Plubpla Sub district, Wang Thonglang District, Bangkok, ThailandEmail: sales.vu@vit-air.comHotline: +66 996488396TAIWANSMK Tour (GSA)See Mark TravelAddress: 4th Floor, No. 74, Section 2, Jianguo North Road, Zhongshan District, Taipei, Taiwan 10479Hotline: 0800-253-800

Authorized Travel Agency

What a convenient and easy way for you to book your trip with Vietravel&nbsp;Airlines via online booking website&nbsp;as following guidance.How to do online booking on Vietravel Airlines' website?Online booking procedureStep 1: Visit our website at: <a href="https://vietravelairlines.vn/vn/en">http://vietravelairlines.vn</a>, select Departing city, Arriving city, Departure date (for one-way ticket), Return date (for round trip ticket), Number of passengers, Service class. Then, click "Search flights" button to proceed.<figure class="image"><img src="http://54.169.4.140:8081/public/uploads/news/1610001327646.png"></figure>Visit Vietravel Airlines' website and select criteria neededStep 2: Select the preferred travel class for your selected flight(s) by ticking the appropriate box in the fare selection. A recap of your total fare (taxes and fees included) will be shown on the right side of your screen. Click "Next"<figure class="image"><img src="http://54.169.4.140:8081/public/uploads/news/1610001372160.png"></figure>Step 3: Complete your personal information. Please note that fields marked with an asterisk (*) are required. Click "Next" to proceed.<figure class="image"><img src="http://54.169.4.140:8081/public/uploads/news/1610001386821.png"></figure>Fill in required personal informationStep 4: Select add-on service if desired for your trip. In this step, you may reserve favored seat and purchase extra services.<figure class="image"><img src="http://54.169.4.140:8081/public/uploads/news/1610001401786.png"></figure>Step 5: After clicking "Next", your flight itinerary will be shown. Please verify your personal information prior to selecting your payment method. vietravl Airlines offers the following payment options: Online pyament by ATM using Onepay, credit cards like VISA, Master Card, American Express, JCB, or scanning QR code using mobile banking/wallet, or pay later under the form "Bill checked" using internet Banking or Mobile Banking App, at the banks' counter or Vietravel Airlines' official ticket office.<figure class="image"><img src="http://54.169.4.140:8081/public/uploads/news/1610001415314.png"></figure>Select appropriate payment mehods&nbsp;Step 6: Click "Complete booking" to confirm the purchase.Step 7: Once your booking is successful, Vietravel Airlines’ booking system will send an e-ticket to the &nbsp;email address you provided us. Your e-ticket will include your personal information, flight itinerary and reservation code.If you do not receive your e-ticket within 1 hour of successful booking, please log onto our website at <a href="http://www.vietravelairlines.vn/">http://www.vietravelairlines.vn/</a> to look up your ticket number, or contact our Call Center at&nbsp;19006686 for support. (The same process also applies in case of e-ticket loss).Once you have received your e-ticket, you can print out a physical copy or store it on your phone. You will be asked to provide your e-ticket upon arrival at the check-in counter.We hope that the booking guidance above will be helful for you to do online booking on Vietravel Airlines' website.We wish you wonderful experience with Vietravel Airlines!

Fare Rules

WEB CHECK-IN SERVICE IS AVAILABLE on Vietravel Airlines flights from 19h April 2023.<ul><li style="text-align:justify;">Vietravel Airlines’ flights are ready for Web check-in service for Domestic Flights from 24 hours to 60 minutes before the departure time. Passengers can use this service for Domestic flights.</li><li style="text-align:justify;">Feel free to choose your seats according to your needs.</li><li style="text-align:justify;">“Online boarding pass” is provided by using Vietravel Airlines Web check-in platform to passengers who have completed online check-in via the passenger’s email.&nbsp;When you receive your boarding pass, you shall print it or store it on electronic devices such as IPAD/phones.&nbsp;</li><li style="text-align:justify;">Gate number may be not available on “Online boarding pass” or&nbsp;the boarding gate may change depending on the actual operating situation. Therefore, you should check the correct gate number on the Flight Information Screen in the waiting lounge of the departure terminal.&nbsp;</li><li style="text-align:justify;">Passenger must have Web check-in boarding pass ready and valid travel documents complies with Airport Authority Regulations.</li><li style="text-align:justify;">As the request of the Civil Aviation Authority of Vietnam, for safety reason, the security recheck&nbsp; is requested for all passenger’s baggage in case of noncompliance with airlines' carry-on baggage standards after being completed security procedure. The&nbsp; security rechecking procedure for passenger's baggage may affect your departure time. We reserve the right to refuse carriage of a passenger who fails to comply with any adhere regulations of carry-on baggage and/or the closing check-in time standards. To avoid the risk of flight missing and any&nbsp;unexpected problems, please comply with the carry-on baggage standards hereof to ensure a smooth trip.</li><li style="text-align:justify;">If you wish to make any changes after online check-in, please contact the Call Center tel. 19006686 or via email customercare@vietravelairlines.vn or Vietravel Airlines Representatives at the airport for assistance. The changes will be applied in accordance with the registered ticket conditions.</li><li style="text-align:justify;">If your hand luggage complies with Vietravel Airlines carry-on baggage standards, Web check-in passengers can go directly to the security screening zone and boarding gate area.</li></ul>&nbsp;<figure class="image image-style-align-center"><img src="http://54.169.4.140:8081/public/uploads/news/1681720068600.png"></figure>&nbsp;<ul><li style="text-align:justify;">If passenger(s) has checked baggage, he/she can go to "Baggage Drop-off" counter for baggage formalities, no later than 15 minutes before counter closing<s>.</s> If the passenger do not present at the check-in counter according to the regulated time above, your checked baggage may be refused to transport.&nbsp;Ensure your baggage DO NOT contain any restricted or prohibited items&nbsp;<a href="https://www.vietravelairlines.com/vn/vi/thong-tin-dat-ve/thong-tin-hanh-ly/hanh-ly-nguy-hiem-bi-han-che-hoac-cam-chuyen-cho">(view here)</a>.&nbsp;</li><li style="text-align:justify;">As the request of the Civil Aviation Authority of Vietnam, for safety reason, the security recheck&nbsp; is requested for all passenger’s baggage in case of noncompliance with airlines' carry-on baggage standards after being completed security procedure. The&nbsp; security rechecking procedure for passenger's baggage may affect your departure time. We reserve the right to refuse carriage of a passenger who fails to comply with any adhere regulations of carry-on baggage and/or the closing check-in time standards. To avoid the risk of flight missing and any&nbsp;unexpected problems, please comply with the carry-on baggage standards hereof to ensure a smooth trip.</li><li style="text-align:justify;">Please be at the departure gate of the flight at least 15 minutes before the flight departure time.&nbsp;If the passenger do not present timely at the departure gate, Vietravel Airlines regret denying your carriage.</li><li style="text-align:justify;">For a passenger who holds a confirmed ticket but not shows up on time for check-in and/or boarding, the ticket will not be refunded or changed.</li><li style="text-align:justify;">Web check-in service is not available this time for International flights.</li><li style="text-align:justify;">For passenger safety, Web check-in service is NOT applicable for passengers in the following lists:</li><li style="text-align:justify;">Passengers who need Special services/assistance;</li><li style="text-align:justify;">Inadmissible/ Deported passenger(s);</li><li style="text-align:justify;">Pregnant passenger(s);</li><li style="text-align:justify;">Passenger(s) who travel with Infant:</li><li style="text-align:justify;">Infant in normal birth: From 07 days old to under 02 years old, or</li><li style="text-align:justify;">Infant in incubator support or cesarean birth circumstance: From 14 days old to under 02 years old.</li><li style="text-align:justify;">When passengers need to change itinerary/ change flight/ flight date/ change name/ refund/ add services ... after check-in online, please contact the Call Center/ Ticketing Office/ Vietravel Airlines Representatives at the airport to remove "Online check-in" status for further action. The change will apply in accordance with the original ticket conditions.</li></ul>&nbsp;These passengers should contact Vietravel Airlines staff at the check-in area for formalities.&nbsp;Wish you have great flying experiences with Vietravel Airlines!

Online check-in

To send an invoice request, please visit the link <a href="http://einvoices.vietravelairlines.vn/">http://einvoices.vietravelairlines.vn/</a> and update all formation:- Booking Code- Tax Number- Company Name- Company Address- EmailVietravel Airlines will issue an invoice based on the information provided in this form. Any incorrect information Vietravel Airlines will not be responsible. Thank you for your cooperation. If you have any questions, please contact the hotline: 1900.6686

Payment options

I. GENERAL INFORMATIONWith&nbsp;Vietravel Airlines, every flight is the experience of a good journey for passengers.&nbsp;For your smooth and convenient journey, especially for new passengers who take the flight for the first time, please notice these following information<s>:</s>1. CHECK-IN REGULATIONS<ul><li style="text-align:justify;">Passengers must ensure sufficient time for Customs, security and immigration procedures before boarding gate closing time. Please refer to the table below:</li></ul><figure class="table"><table style="border-bottom:none;border-left:none;border-right:none;border-top:none;"><tbody><tr><td style="border-bottom:1.0pt solid windowtext;border-left:1.0pt solid windowtext;border-right:1.0pt solid windowtext;border-top:1.0pt solid windowtext;padding:0in 5.4pt;width:78.85pt;">Flights</td><td style="border-bottom:1.0pt solid windowtext;border-left:1.0pt none windowtext;border-right:1.0pt solid windowtext;border-top:1.0pt solid windowtext;padding:0in 5.4pt;width:98.95pt;">Check-in counter opening time</td><td style="border-bottom:1.0pt solid windowtext;border-left:1.0pt none windowtext;border-right:1.0pt solid windowtext;border-top:1.0pt solid windowtext;padding:0in 5.4pt;width:163.05pt;">Check-in counter closing time</td><td style="border-bottom:1.0pt solid windowtext;border-left:1.0pt none windowtext;border-right:1.0pt solid windowtext;border-top:1.0pt solid windowtext;padding:0in 5.4pt;vertical-align:top;width:95.4pt;">Boarding gate closing time</td></tr><tr><td style="border-bottom:1.0pt solid windowtext;border-left:1.0pt solid windowtext;border-right:1.0pt solid windowtext;border-top:1.0pt none windowtext;padding:0in 5.4pt;width:78.85pt;">Domestic flights</td><td style="border-bottom:1.0pt solid windowtext;border-left:none;border-right:1.0pt solid windowtext;border-top:none;padding:0in 5.4pt;vertical-align:top;width:98.95pt;">2 hours before your flight departs</td><td style="border-bottom:1.0pt solid windowtext;border-left:none;border-right:1.0pt solid windowtext;border-top:none;padding:0in 5.4pt;vertical-align:top;width:163.05pt;">40 minutes before the estimated departure time</td><td style="border-bottom:1.0pt solid windowtext;border-left:none;border-right:1.0pt solid windowtext;border-top:none;padding:0in 5.4pt;vertical-align:top;width:95.4pt;" rowspan="3">15 minutes before the estimated departure time</td></tr><tr><td style="border-bottom:1.0pt solid windowtext;border-left:1.0pt solid windowtext;border-right:1.0pt solid windowtext;border-top:1.0pt none windowtext;padding:0in 5.4pt;width:78.85pt;" rowspan="2">International flights</td><td style="border-bottom:1.0pt solid windowtext;border-left:none;border-right:1.0pt solid windowtext;border-top:none;padding:0in 5.4pt;vertical-align:top;width:98.95pt;" rowspan="2">3 hours before your flight departs</td><td style="border-bottom:1.0pt solid windowtext;border-left:none;border-right:1.0pt solid windowtext;border-top:none;padding:0in 5.4pt;vertical-align:top;width:163.05pt;">50 minutes before the estimated departure time</td></tr><tr><td style="border-bottom:1.0pt solid windowtext;border-left:none;border-right:1.0pt solid windowtext;border-top:none;padding:0in 5.4pt;vertical-align:top;width:163.05pt;">60 minutes&nbsp; before the estimated departure time for International flight&nbsp;in Bangkok</td></tr></tbody></table></figure><ul><li style="text-align:justify;">Booking code/Ticket is the basis contract of carriage between Passenger(s) and Vietravel Airlines</li><li style="text-align:justify;">The principle of Vietravel Airlines’ carriage is point-to-point transportation. We are only liable for the transportation of passengers based on the ticket route that the passenger has paid for our airline. This is the basis of the carriage contract and settlement of disputes (if any) between passengers and Vietravel Airlines.</li><li style="text-align:justify;">All the services will be confirmed to provide according to paid services that record in your ticket at the check-in time.</li><li style="text-align:justify;">Ensure that the passenger's name on the travel documents is identical to your booking. Vietravel Airlines is not liable for cases of name mismatching. For a passenger who holds a confirmed ticket but the passenger's name is not identical to their travel documents, the ticket will not be refunded or changed.</li><li style="text-align:justify;">&nbsp;For a passenger who holds a confirmed ticket but shows up at check-in counters or boarding gate when all counters or gate for their flights are already closed, the late show passenger cannot be accepted to check-in/board for the flight. In this case, passenger(s) will be supported to find the nearest available flight for the same route and surcharges will be applied.</li><li style="text-align:justify;">To avoid being denied transportation due to being late at the departure gate, passengers must ensure to present timely. If not, the passenger is consider as a late-show passenger and can not be accepted onboard the flight.</li></ul>Connecting flight notice&nbsp;In general knowledge, the connecting should be understood as passenger(s) having a flight connect to another flight on the same day. Passenger(s) must ensure that the minimum connecting time (MCT) is enough for the next flight check-in. For your convenience, passengers are advised to choose the connecting flight time, which departs 3 to 4 hours later than the previous flight arrival.&nbsp;Vietravel Airlines have no domestic or interline transfer agreement with other airlines this time. Once you’ve checked in, you can proceed to the boarding gate. Therefore, passenger must get the boarding pass ready before moving to the waiting lounge for boarding. Vietravel Airlines is not liable for your connecting flight in case our flight is delayed.<ul><li style="text-align:justify;">The general procedure for passengers who have connecting flights should be as:</li><li style="text-align:justify;">Passenger is required to show up at the check-in counter of the connecting flight prior to the check-in closing time</li><li style="text-align:justify;">In case of a delayed flight, if possible, we will try our best to support passenger(s).</li><li style="text-align:justify;">In accordance with&nbsp; Bangkok Airport Authority, passenger acceptance for connecting flight at the boarding gate as:</li><li style="text-align:justify;">Only passengers have a confirmed ticket for the connecting flight and follow the airline carry-on baggage standard, passengers will be accepted to check in for their connecting flight at the boarding gate.</li><li style="text-align:justify;">In case of the carry-on baggage over the standards (because the carry-on baggage standards are different for each airline), the passenger is only accepted in case willing to pay the baggage fee IN CASH.</li><li style="text-align:justify;">Booking/Routing changes and ticket refund requirements:</li></ul>For a passenger who holds a confirmed ticket but not shows up on time for check-in and/or boarding, their ticket will not be refunded or changed.Passengers are entitled to change their booking and have their tickets refunded with applicable fees provided that the change must be made within the specific time hereafter:<ul><li style="text-align:justify;">At least 03 hours before your Domestic flight departs</li><li style="text-align:justify;">At least 04 hours before your International flight departs</li><li style="text-align:justify;">Products and other services will be changed accordingly (Exception:&nbsp; meal services must be altered 48 hours in advance).</li></ul>2. CHECK-IN PROCEDURE<ul><li>Step 1: Check in at the counter</li><li>Step 2: Get your boarding pass</li><li>Step 3: Security check</li><li>Step 4: Present at the boarding gate</li><li>Step 5: Get on the plane</li></ul>3. LOCATIONS OF VIETRAVEL AIRLINES CHECK-IN COUNTERS<ul><li style="text-align:justify;">At the airport , there are differences in check-in area between airlines; therefore, passengers need to notice flight information screen at the departure terminal to keep up with your flight.</li><li style="text-align:justify;">Check-in counter allocations will be displayed on the flight information screens (FIDs) at the departure terminals, please notice these screens to determine the exact Vietravel Airlines’ check-in counter location.</li></ul>Departure Domestic Flights:<ul><li>At Tan Son Nhat International Airports: Domestic Terminal (Terminal T1) - Hall A, Row G.</li><li>At Noi Bai International Airport: National Departure Terminal (Terminal T1) - Hall E.</li><li>At Phu Quoc/Da Nang/Cam Ranh International Airports (Nha Trang): Domestic Terminal.</li><li>At Phu Cat Airport (Qui Nhon):&nbsp; Domestic Terminal</li></ul>Departure International Flights:In Viet Nam:At Tan Son Nhat/ Noi Bai/Da Nang/Cam Ranh Departure International Airports: Terminal T2.In Thailand:At Suvarnabhumi International Airport: Departure terminal is on the 4th floor.Check-in area:&nbsp;- Domestic flights of Thailand : from rows A, B and C.&nbsp;- International flights: the remaining rows&nbsp;Notice:<ul><li style="text-align:justify;">When the flight plan changes, the counter opening/closing and check-in times will be adjusted to match with the new flight time.</li><li style="text-align:justify;">The check-in counter opening/closing time depends on the Airport Authorities’ and Airlines&nbsp; regulations.</li><li>If&nbsp;a passenger who holds a confirmed ticket but fail to comply with the regulated time, Vietravel Airlines reserve the right to refuse carriage and we are regret to inform that your ticket will not be refunded or changed.</li><li>For passengers showing up late, you can contact Customer Service Hotline 19006686 (Vietnam) for help transferring to another Vietravel Airlines’ flight (if possible) and the late fee must be applied. Contact must be made before the departure time indicated on the booking code.&nbsp;</li></ul>

Check-in process

VIETRAVEL AIRLINES' FLEETVietravel Airlines is proud to own a new, modern and environmentally friendly fleet, the first three A321CEO aircrafts of Vietravel Airlines are under 6 years old averagely, can set up flight network covering destinations in Vietnam and international routes to countries in Northeast Asia and Southeast Asia. A321CEO aircraft has capacity of 220 passengers, is a highly reliable aircraft with low operating costs, many advantages in fuel economy and environmental protection.Vietravel Airlines' fleet stands out both when flying in the sky and when parked in the apron with the youthful, simple and loaded brand identity on the hull. As the first travel airline in Vietnam, with young target customers who like a liberal lifestyle, love to travel, explore, and fashion, the airline has designed aircraft in yellow, white and blue, in which the golden wing symbol represents the desire to conquer the blue sky, the aspiration to rise and explore the world (Open Your World) contributes to take Vietnamese customers to new horizons and attract international travellers to explore a beautiful Vietnam.Vietravel Airlines is still looking for reputable aircraft manufacturers to add to the current fleet in the airline's expansion and development orientation approved by the Government. With this modern fleet, Vietravel Airlines recruits a team of professional, dedicated and kind pilots and flight attendants. Vietravel Airlines commits to offer professionalism, value and sublimation emotions to customers, create freshness in Vietnam's aviation industry.<figure class="image"><img src="https://vcdn-dulich.vnecdn.net/2020/12/05/129814328-3642929429093619-516-6543-7725-1607129487.jpg" alt="Vietravel Airlines đón tàu bay đầu tiên - VnExpress Du lịch"></figure>&nbsp;DISCOVER VIETNAM CULTUREJoin us to explore Vietnam for extraordinary experience on the most comfortable and spacious airplanes in the world. Wherever you go, when you travel with Vietravel Airlines, you will fly in one of the most modern and most fuel-efficient aircraft in the sky.<figure class="image"><img src="http://54.169.4.140:8081/public/uploads/news/1608715159852.png"></figure>

Airlines fleet and network

TRAVEL DOCUMENT REGULATIONSGeneralPassenger's travel documents must satisfy the hereto conditions:<ol><li>Be original and still valid (The documents must contain legal photos)</li><li>For child/infant passenger traveling on domestic flights, birth certificates must be original or regulated copies.</li></ol>For domestic flightFor domestic travel, document rules must be followed Appendix VII, which was issued together with Circular No.42/ 2023 / TT-BGTVT dated 29Dec2023, modifying specific regulations of Circular No. 13/2019/TT-BGTVT by the Minister of Transport by the Minister of Transport). Passengers must present one of the following documents when check-in:1. For foreign nationality passengers:<ul><li style="text-align:justify;">Passports or travel documents, separate visa; identity cards issued by diplomatic missions or consular officers to a member of diplomatic missions, consular officer or representative officers of international organizations;&nbsp;</li><li style="text-align:justify;">Permanent resident card, temporary resident card;&nbsp;</li><li style="text-align:justify;">Driving license for car and motorcycle issued by Vietnamese Authority;&nbsp;</li><li style="text-align:justify;">Airport and aerodrome security cards (valid for long-term use); identification cards of Vietnamese airlines.&nbsp;</li></ul>In case of losing passport, there must be a Diplomatic note from the Diplomatic Mission or Consular Office of the country of the passenger's nationality or an official correspondence from the Foreign Affairs to confirm the identity and loss of the passenger's passport, with a photo and seal on adjoining edges of pages (certified by local police office where the passport lost). Diplomatic note and official correspondence are valid for 30 days from the date of confirmation.2. For Vietnamese nationality passengers:&nbsp;can use one of the hereof&nbsp; travel documents:a. Passengers aged full 14 years or older<ul><li style="text-align:justify;">Passport or travel documents, separate visa,</li><li style="text-align:justify;">Level 02 electronic identity account (e-ID account) on passengers' VNeID app;&nbsp;</li><li style="text-align:justify;">Permanent residence card, temporary residence card, identity card;</li><li style="text-align:justify;">The Police identity Card/Army identity Card;&nbsp;</li><li style="text-align:justify;">Vietnamese nationality passengers aged 14 or older but not exceeding 20 days can use the same types of domestic travel documents as those specified passengers under the age of 14;</li><li style="text-align:justify;">National Assembly deputies card;&nbsp;</li><li style="text-align:justify;">Party membership card;&nbsp;Journalist card;&nbsp;</li><li style="text-align:justify;">Vietnamese driving license for cars and motorcycles;&nbsp;</li><li style="text-align:justify;">Vietnam National Civil Aviation Security Committee card;&nbsp;</li><li style="text-align:justify;">Long-term Vietnamese Airport Security Card;&nbsp;</li><li style="text-align:justify;">Identification cards of Vietnamese Airlines;&nbsp;</li><li style="text-align:justify;">Certificate of identity certified by the police of the ward or commune where he/she permanently or temporarily resides (the certificate contains the following information: certifying authority offices and their office, certified date, month and year); full name, date of birth, gender, hometown, place of permanent residence of the confirmed person; reason for confirmation. The certification has a photo, seal on adjoining edges of pages and is only valid within 30 days from the date of confirmation);&nbsp;</li><li style="text-align:justify;">A certificate of the competent authority certifying that the passenger is a person who has just finished serving a sentence.</li></ul>b. Passengers under the age of 14:&nbsp;can use one of the hereof travel documents<ul><li>Their own passports or family/joint passports</li><li>Regulated birth certificate of the Vietnamese government;&nbsp;</li><li>A birth certificate of a medical organization for Infant under 02 months old;</li><li>Level 02 electronic identity account (e-ID account) on passengers' VNeID app; personal information of the passenger in the Level 02 electronic identity account of the accompanying parent or guardian on VNeID app.</li><li>Certificate of social organization for children being raised by social organizations (valid for use within 06 months from certification date).</li><li>Certificate of identity certified by the police of the ward or commune where he/she permanently or temporarily resides (the certificate contains the following information: certifying authority offices and their office, certified date, month and year); full name, date of birth, gender, hometown, place of permanent residence of the confirmed person; reason for confirmation. The certification has a photo, seal on adjoining edges of pages and is only valid within 30 days from the date of confirmation).</li></ul>For International flightFor International travel, document regulations must be followed the TIMATIC manual issued by IATA – International Aviation Travel Association.Passengers, when checking in for international flights, must present:&nbsp;<ol><li style="text-align:justify;">Their passports or travel documents or other replacing passport documents. In case a child does not have a passport of its own, the child's full name, date, month, and year of birth and a photo of the child shall be recorded and affixed to the passport of the legal representative, including biological father, natural mother, adoptive father, adoptive mother or guardian.</li><li style="text-align:justify;">Other valid entry and exit documents regulated by the Departure, Transfer point(s), and/or Arrival destination requirements (if requested), such as separate visas, residence card, temporary residence card, or citizen identification card,…&nbsp;</li><li style="text-align:justify;">The returned or Onward ticket (if requested);</li><li style="text-align:justify;">Sufficient Funds (if requested);</li><li style="text-align:justify;">The destination required medical test or other medical certificates (if requested).</li></ol>Passenger responsibility to comply with entry requirements&nbsp;When passengers book via Web site, they must agree to our Terms and Conditions before the system allows them to proceed .Passengers must prepare enough of their travel documents to comply with the destination travel document regulations. Passengers are responsible for applying, keeping and presenting valid travel documents complying with the departure/transit/destination Authority's requirements at the point of check-in and boarding gates. Passengers ensure the sufficiency of all regulated immigration documents, medical examinations and other documents as required.&nbsp;We reserve the right to refuse carriage of a passenger who fails to comply with any hereof regulations.For passengers traveling FROM VietnamPassport: Passengers traveling on international flights must have a passport or travel documents or other valid entry and exit documents complying with the Regulations of the destinations or transit/connecting points’ Authorities. .The passport validity is differ from destination Authorities’ rules. Normally, a passenger's passport must be valid for at least 6 months after the date of entry into one country.In case a child does not have a separate passport, he/she can use the accompanied/joined/family passport with his/her biological father/ mother, adoptive father/mother or pointed/legal guardian. Information related to accompanying children including: full name, date of birth and photo of the child recorded in the relevant accompanied/joined/family passport.For passengers traveling TO Vietnam:Passenger who is a foreigner needs to prepare a visa to be able to enter Vietnam (if requested). For some countries mentioned on the Visa Exemption list, passenger can enjoy Vietnam trip during their stay in Vietnam from 14 days and more (depending on the list of countries Visa exempt of Vietnam). Passenger must prepare return tickets ready to prove the length of stay at the time of entry (if requested)Visa exemption is the permittance for residents of any other countries to enter and stay for a certain period of time without having to go through procedures and fees related to entry and exit.&nbsp;Passenger's liability for fines and detention costsIn case of passenger failure to comply with&nbsp;&nbsp;the departure/transit/destination Authority's requirements and deportation, Vietravel Airlines is forced to pay&nbsp;any fines, penalties and any other cost from the Airport’s Authority, passenger will be required to refund to us all monies paid by us, incurred expenses.&nbsp;<ul><li style="text-align:justify;">If passenger(s) is denied entry to a particular country and the government or Authorities require us to return you to your point of origin&nbsp; (or transfer to another country when requested):</li><li style="text-align:justify;">We will not refund the ticket of the sector on which we have transported the Passenger to the point where the Passenger is denied entry.&nbsp;</li><li style="text-align:justify;">Passengers must pay all costs related to the detention, repatriation of Passengers, and other fares.</li><li style="text-align:justify;">We may not be able to refund the amount we owe you (if any), including the purchased ticket that has not yet used, this amount is used to pay for the arising cost of returning to the original departure point&nbsp;(if any).</li></ul>

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